Customer support - Fast Four

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Who we are
- *Menu items*
- Who we are
  
  A merry band of tech and business experts
What we do
Resources
- *Menu column 1*
- *Menu column 2*
Contact
NL
ENG
- NL
- ENG

Customer support form

Please fill in all the details of your concern or the issue. Providing as many details as possible, including attachments, results in faster response & resolution.

If you’re interested in phone support, dedicated account manager and other benefits of Premium support, please let us know in the section Details.

Contact details
Your name*
Email*
Subject*
Title of your question/concern/issue
Does Fast Four have access to your NetSuite account?*
Meaning there is an employee record with login email address @fastfour.com
- Yes
- No
- Unknown
Account ID*
Can be always read from the URL when logged in to NetSuite, e.g. for https://1234567.app.netsuite.com/ is 1234567 the account ID. Sandbox accounts have the suffix -SBX with the Account ID, please include it if applicable.
Issue details
Product*
Please choose regarding which product is your question.
- Bank Reconciliation SuiteApp
- Scan & Capture SuiteApp
- Approvals Suiteapp
- sFTP Connector SuiteApp
- Credit Card Import SuiteApp
- General NetSuite
- Other
Bank Rec issue is linked to:*
- Installation and Setup
- Importing a statement
- Auto - matching and Run match
- Processing of a transaction
- Other
Scan&Capture issue is linked to:*
- PDF not visible, Blank/white page or failed loading
- Transactions not delivered to Netsuite
- Improving captured data from PDF
- Setting up new subsidiary
- Other
The issue occurs to...*
- Only custom role(s)
- All roles including Administrator
- Unknown
TIP:

Please visit a section of Installation and setup in our knowledge base, where are all necessary details documented.
TIP:

In order for the support team to investigate the matching issues, please provide in the attachment:
- 1. Statement file (or screenshot of the uploaded statement)
- 2. Screenshot of the bank account configuration for the said bank account
- 3. Screenshot of 1-2 examples of transactions in you account that were supposed to match
TIP:

Please visit the following section of our Knowledge Base, where we list the common encountered issues while importing a statement: Issues upon importing a statement file
Do you have a question or issue with your Netsuite that is not related to our Suiteapps?

Our expert team will either directly assist you or will endorse you to the right people/direction. Please note that in case you do not have a support contract signed with us, the support service might incur charges respective to the billable hours of the consultant assigned.
TIP:

Please report each transaction via the "Report Data Capture Quality Issue" button directly in your Netsuite:

This way our team receives all the necessary information to improve the capturing of the data.
TIP:

If the Scan&Capture Bill to Process page is not correctly loaded or you see just white/blank page or the PDF is missing, please try to clear cache&cookies in your browser.
Please see this manual online how to clear cache&cookies in your browser.
Actual result*
Please describe with as much details as possible the actual result.
Expected result*
Please describe with as much details as possible the expected result and how this differs from the actual result.
Details*
Please elaborate on the concern and add as much details as possible. Do you get an error message? What does it say? What are the steps to reproduce the issue?
Attachments
When attaching screenshots, please take screenshots of the entire screen. For investigation of the case it is beneficial to see the URL address of the page as well as Netsuite Role used (top right corner).
File
Drop files here or

Max. file size: 64 MB.
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